Privacy Policy

01. Information We Collect

Depending on how you interact with VEDAMOM, we may collect the following information:

Personal Information

When you place an order or interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• City, State and PIN code
• Order and purchase details
• Information you provide when contacting customer support

Account and Communication Information

If you subscribe to our newsletter, contact us, participate in a campaign, or communicate with us, we may collect:

• Email address
• Name
• Messages or other information you voluntarily provide

Reviews and User-Generated Content

If you submit a product review, we may collect and display information that you choose to provide, such as:

• Name
• Email address
• City
• Product purchased or reviewed
• Rating
• Review content
• Photograph or other media you voluntarily upload

Please do not submit sensitive personal information in a public review.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location information
• Website interaction and usage information

02. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Process payments and provide order confirmations
• Arrange shipping and delivery
• Communicate with you regarding your order
• Provide customer support
• Respond to enquiries and requests
• Manage product reviews and user-generated content
• Send newsletters, offers, product updates, and other marketing communications where permitted
• Improve our website, products, services, and customer experience
• Understand website usage and performance
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Maintain website and payment security
• Comply with applicable laws, regulations, and legal requirements

03. Payment Information

Payments made through our website may be processed by third-party payment service providers.

VEDAMOM does not intentionally store your complete debit card, credit card, UPI, or other payment credentials on our own servers.

Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We may receive limited transaction information necessary to confirm and fulfil your order, such as payment status, transaction reference, or payment method.

04. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to sell products, process orders, manage checkout, and provide related services.

Shopify may process information relating to customers' interactions with merchant stores, including contact information, device information, order information, and transaction-related information, depending on the services being used.

05. Cookies and Similar Technologies

VEDAMOM uses cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

• Keep the website functioning properly
• Remember certain preferences
• Maintain shopping cart functionality
• Understand website traffic and usage
• Improve website performance
• Provide relevant marketing or advertising where applicable

You can control or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

06. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send information about:

• New products
• Product launches
• Offers and promotions
• VEDAMOM updates
• Rituals and educational content
• Other communications relevant to VEDAMOM

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at contact@vedamom.com.

We will continue to send essential transactional communications where necessary, such as order confirmations, shipping updates, and other service-related messages.

07. Reviews and Public Content

If you submit a review, testimonial, photograph, or other content to VEDAMOM, you understand that the information you choose to publish may be displayed publicly on our website or other VEDAMOM channels.

Please ensure that you do not include private, sensitive, financial, or other information that you do not want to be publicly visible.

We may moderate or remove content that violates our guidelines or applicable law.

08. How We Share Your Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Shopify and technology service providers
• Payment processors
• Shipping and logistics partners
• Website hosting and infrastructure providers
• Analytics and performance providers
• Marketing and communication service providers
• Customer support service providers
• Fraud prevention and security providers

These parties may process information only as necessary to provide their relevant services or as otherwise permitted by applicable law.

We may also disclose information where required to:

• Comply with applicable law
• Respond to lawful government or regulatory requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Investigate security incidents
• Enforce our terms and policies

09. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when sharing personal information online, including using secure devices and avoiding sharing passwords, payment credentials, or sensitive information through unsecured channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining your orders
• Providing customer support
• Maintaining business and transaction records
• Meeting legal, accounting, tax, or regulatory obligations
• Resolving disputes
• Preventing fraud and abuse
• Enforcing our agreements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal or operational requirements.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Opt out of certain marketing communications

To exercise a privacy-related request, contact us at contact@vedamom.com.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal, regulatory, security, or other applicable limitations.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at contact@vedamom.com.

We will take reasonable steps to review and address the matter.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

VEDAMOM is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

14. International Customers

VEDAMOM may receive customers and website visitors from outside India.

Where information is processed or transferred across jurisdictions, we will take reasonable steps consistent with applicable law and the services we use to protect the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Data-processing practices
• Technology
• Applicable laws or regulations

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this page.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us.

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.