Refund & Return Policy

Last Updated: September 25, 2026

At VEDAMOM, we want you to have a smooth and satisfactory shopping experience. This Refund & Return Policy explains when returns, replacements, cancellations, and refunds may be accepted for purchases made through vedamom.com.

Please read this policy carefully before placing an order.

1. Return Eligibility

Due to the personal-care and hygiene nature of our products, returns may be limited to cases where the product is received damaged, defective, incorrect, or materially different from what was ordered.

To be eligible for a return or replacement, the product should generally be unused, unopened, and in its original packaging, unless the issue concerns damage, defect, or an incorrect product received.

2. Damaged or Defective Products

If your order arrives damaged, defective, leaking, broken, or otherwise compromised, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number
• Registered name and contact details
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A brief description of the issue

Where appropriate, we may request additional photographs or videos before approving a replacement or refund.

3. Incorrect Product Received

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

Please keep the incorrect product and its original packaging until we provide further instructions.

4. Change-of-Mind Returns

Because our products are personal-care and hygiene products, we generally do not accept returns solely because a customer has changed their mind, does not like the product, or no longer requires it.

This does not affect any rights you may have under applicable consumer protection laws.

5. Opened or Used Products

For hygiene and safety reasons, products that have been opened or used may not be eligible for return or replacement unless the product is defective, damaged, contaminated, or otherwise covered by applicable consumer rights.

6. Return Request Process

To request a return, replacement, or refund, contact us at:

Email: contact@vedamom.com

Please include your order number and details of the issue in your email.

Our team will review your request and provide instructions regarding the next steps.

7. Return Shipping

Where a return is approved because the product was damaged, defective, or incorrect, VEDAMOM may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns that are not covered under this policy, the customer may be responsible for applicable return shipping costs.

8. Refunds

If a refund is approved, the applicable refund amount will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

We are not responsible for delays caused by third-party payment providers or financial institutions after the refund has been initiated.

9. Refund Amount

The refund amount will depend on the circumstances of the approved claim.

Where applicable, refunds may exclude non-refundable charges or amounts that are not legally required to be refunded.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at contact@vedamom.com.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it through our system.

11. Refused or Undelivered Orders

If an order is refused at delivery or returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or the recipient being unavailable, additional shipping or handling charges may apply where permitted.

Any refund for a returned shipment will be assessed after the package is received and verified by our team.

12. Products Damaged After Delivery

VEDAMOM may not be responsible for damage caused after successful delivery due to improper storage, misuse, accidental damage, exposure to unsuitable conditions, or failure to follow product instructions.

13. Non-Returnable Situations

A return, replacement, or refund request may not be accepted where:

• The product has been used or opened, except where applicable consumer rights apply
• The product has been damaged after delivery due to misuse or improper storage
• The customer cannot provide sufficient order information
• The request does not meet the applicable eligibility requirements
• The issue is caused by an incorrect delivery address provided by the customer
• The product has been altered, tampered with, or intentionally damaged

14. Review and Approval

All return, replacement, and refund requests are subject to review.

Submission of a request does not automatically guarantee approval. We will assess the circumstances and supporting information before determining the appropriate resolution.

15. Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable laws and regulations.

Where applicable law provides a greater right or protection than this policy, the applicable legal requirement will prevail.

16. Changes to This Policy

VEDAMOM may update this Refund & Return Policy from time to time to reflect changes in our products, business practices, services, or applicable laws.

Any updated version will be posted on this page with a revised "Last Updated" date.

17. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

VEDAMOM LLP
Email: contact@vedamom.com
Website: vedamom.com

We will make reasonable efforts to review and respond to your request within a reasonable period.