Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with VEDAMOM. We are committed to delivering your order safely and on time. Please review our shipping policy below.

1. Shipping Availability

We currently ship orders within India.

Shipping availability may vary depending on the delivery location and serviceability of the address provided during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During high-demand periods, sales, or promotional campaigns, processing may take slightly longer.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

  • Metro cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote areas: Up to 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, service disruptions, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on your location, order value, shipping method, or applicable promotional offers.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided by the courier to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Please ensure that your shipping information is accurate and complete before placing your order.

VEDAMOM is not responsible for delays, failed deliveries, or additional shipping charges caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Missing landmark
  • Incorrect PIN code
  • Customer being unavailable at the delivery address

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your order appears to be significantly delayed or you believe your shipment may be lost, please contact us at contact@vedamom.com.

We will coordinate with the relevant shipping partner and assist you with the available resolution.

8. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

Where possible, take photographs or videos of the package and product before opening or immediately after receiving it. This may help us investigate the issue with the shipping partner.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided delivery address.

If delivery cannot be completed after the courier's attempts, the package may be returned to us.

10. Changes to Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible at contact@vedamom.com.

We cannot guarantee that an address can be changed once the order has been processed or dispatched.

11. Contact Us

For any questions regarding your order or shipping, please contact:

VEDAMOM LLP
Email: contact@vedamom.com
Website: vedamom.com

We will be happy to assist you with your shipment.